The model Call center- CC2020E is built for call center having 20 Users. Features added to monitor, manage and utilies telecom resources efficiently. Having capacity of 20 live extensions can registered on the box and can handle 20 concurrent calls. Software and hardware optimised for higher performance, low power consumption and to work with 24*7 without downtime.
Call center with 10 concurrent calls and 10 nos. of agent.
Web based management
Connect with PRI/GSM/ANALOG/SIP
3 month software support
1 year hardware warranty
Support – 10 AM – 7 PM Monday – Friday
Installation & training free
INBOUND CALL CENTER :
Our ACD ensures your callers are delivered to the right resource at the right time.With a variety of interaction routing strategies that can be changed easily, you can ensure your call center is optimized for your business.
Our IVR gives you cost-effective automated response capabilities. Easily design flows and prompts with graphical tools, while maintaining a convenient and intuitive experience for your customers.
Our CTI and screen pop capabilities enable all relevant customer information to be viewed on the agent's desktop. Empower your agents with the information they need to improve customer satisfaction.
OUTBOUND CALL CENTER :
PREDICTIVE DIALER :
Our Predictive Dialler calculates the number of calls to dial based on the average connect rate and real-time and historical agent statistics.
POWER DIALER :
Our Power Dialer continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call.
PROGRESSIVE DIALER :
Our Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as reps become available.
PREVIEW DIALER :
This dialling mode allows the agent to review customer contact records prior to dialing. The amount of time to preview a call can be pre-set if desired.
This option prevents any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.
- Call Recording
- Call Control
- Call Queues
- Call To International Numbers
- Call Summary
- Outbound Caller ID
- Voice mail
- Unlimited Concurrent Calls(Based on PRI)
- Inbound Caller ID based on Routing
- Inbound Call Blocking
- Agent-to Agent Calling
- Contact Tags
- Configure Business hours
- Contact Tags to easily sort and search By Tag
- Keep Track of customer fields
- Custom Agent Status
- CRM Integration
- Survey system – Automatic customer satisfaction survey report
- Automatic call Back to the caller phone
- Built-in Autodialler
- Agent can Logon to multiple queues
- Supervisor can remotely login & log out Agent
- Real Time statistic for the last Hours
- Retrieve Call Recording
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- Brand: SL
- Product Code: CC2020E
- Availability: In Stock
- Ex Tax: Rs.178,500.00