Return & cancellation Policy

RETURN POLICY

We are committed to ensuring your satisfaction with any product you have ordered from us. However, if you are not satisfied with any product, we will accept returns within 72hrs from the date on which the goods are delivered.


Product damaged or defective:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with shop.sandeshlive.com on its Customer care help line, and refuse to accept the delivery. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / charger / carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 72hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, shop.sandeshlive.com will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

Please do not accept delivery of any item whose outer packaging is damaged or tampered (or sealed open condition) with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand service center to be highlighted)

If the product was not received in good condition we may replace the product, however in case we are unable to replace the damaged/defective product we may initiate refund. Replacement of the product may depend upon the availability of the product. In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.

Note: Products that have been assembled and/or installed cannot be returned in this manner. These include ippbx, call centre, video conference. (All technology products) loaded with some software or removed the original software from the products).


In the event that the return does not comply with the return policy of the sandeshlive.com, you will not be entitled to any replacement or refund of the sums already paid to sandeshlive.com and sandeshlive.com reserves the right to withhold the sums already received. How will you be refunded?

We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque, we will send you a cheque. Cheques will be sent only to the billing address of the customer making the payment. The refund process will be initiated once we have received the product(s), in proper and original nature. Typically refunds are processed in less than 10 working days but in case of payments by Cheque, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank


CANCELLATION POLICY

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that sandeshlive.com is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of sandeshlive.com in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.

Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

The various Types of Cancellations would be

Cancellation by the Customer

Cancellation by the Customer not allowed, since the products will built as per customer order and requirement.

Cancellation on Non-Receipt of Payment

In case where the payment shall be made through CHEQUE, the delivery of the product shall be initiated only upon the realization of the cheque. In case the Cheque bounces, the Order will be Cancelled by sandeshlive.com.

Cancellation by sandeshlive.com

In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, sandeshlive.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

sandeshlive.com reserves the right to cancel any order with due intimation to the concerned person, under situations where sandeshlive.com is not able to meet the requirement of the order placed. As a part of these additional security measures, sandeshlive.com might request customers to provide relevant supporting documents (Identity proof, Address Proof etc). In case the requested documents are not shared with us, shop.sandeshlive.com reserves the right to cancel the order entirely with due intimation to the concerned person.

In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors , sandeshlive.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.


REFUNDS

If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the mode of payment was Cheque or COD, we shall send you a Cheque of the refund amount Cheque shall only be sent to the billing address of the customer making the payment.

Typically refunds are processed in less than 15 working days. In case of payments by Cheque; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. Incase of any delay, it shall be upto to the customer to take it up with their respective credit card bank with the reference of Sandeshlive.com online refund process reference.

Email us at support@sandeshlive.com or call our contact center at 1800 313 0105 in case of any assistance.